Job Description

Qualifications:

• Experience working within a regulated environment and with quality control documentation
• Minimum 2 years of experience with administration/coordination of cloud-based Learning Management System (preferably SuccessFactors LMS)
• Experienced user of Microsoft Office 365
• Data management and manipulation using Excel
• Ability to work well remotely using MS Teams and other cloud-based collaboration tools
• Strong problem-solving and analytical skills
• Ability to accurately and effectively manage tasks and processes involving multiple people across business functions.
• Detail oriented
• Strong technological proficiencies
• Excellent customer service and communication skills
• Works well independently and in collaboration with others

Responsibilities:

• Responsible for executing transactions within the LMS; including the set-up of user accounts, learning profiles, course assignments, and troubleshooting related issues to ensure that all training is accurately delivered to the target audience.
• Responsible for managing content within the LMS; including the upload of document and SCORM content, the revision of content and troubleshooting content issues.
• Track performance of administrative support within SharePoint based request management list in accordance with service delivery standards and expectations.
• Facilitate end-user training of LMS application. Assist with creation and maintenance of training related documentation.
• Assist employees and administrators with all LMS-related questions.
• Track escalated end-user problems and provide timely status updates. Log all problems and solutions into cloud-based incident management system.
• Administer reporting as required by various regulatory agencies and the organization to meet business needs.
• Ensure all activity adheres to LMS best practices and governance.
• Perform system audit and validation tasks.
• Perform additional tasks as needed to support the Learning Technologies business.
• Maintains a professional image and exhibits excellent customer relations to internal customer base and coworkers in accordance with our standards and Core Values.

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